1. What these terms cover
These Paid Programs & Digital Content Terms (the "Program Terms") apply to every program, course, classroom, community, membership, template, recording, download or other digital content that you pay Growi to access (a "Paid Program"), whether you pay on the web, in the Growi mobile app, or through a link we send you. They are part of the Terms of Service and the Refund & Cancellation Policy. If these Program Terms conflict with either, these Program Terms control for Paid Programs.
Some Paid Programs are created and sold by Growi itself. Others are created by a Brand or a Creator and sold through Growi. For web purchases, Whop, Inc. is the merchant of record and processes your payment on Growi's behalf; for in-app purchases, Apple or Google is. These Program Terms apply in every case. Where a program is created by someone else, that person's own program rules apply as well, and you accept them when you join.
By clicking "Join," "Subscribe," "Pay" or a similar button, ticking the consent box at checkout, or completing an in-app purchase, you agree to these Program Terms. Growi records the version of these Program Terms, the Terms of Service and the Refund & Cancellation Policy that you accepted, together with the price and renewal disclosure you were shown, the date and time, and the network and device details of the request, so that your purchase can be verified later.
2. What you are buying
2.1 A membership, not ownership
A Paid Program gives you a personal, limited, non-exclusive, non-transferable, revocable license to access and view the program's content and features for as long as your membership is active and in good standing. You are buying access, not the content itself, and nothing in a Paid Program is sold to you.
2.2 A membership billed every 30 days that renews automatically
Unless the checkout page says otherwise, a Paid Program is a recurring membership billed every 30 days. The price shown at checkout is charged when you join and then again every 30 days on the same payment method, automatically, until you cancel. Because the period is 30 days rather than a calendar month, there are 12 or 13 charges in a year depending on your start date. We tell you the price, the billing period and how to cancel before you pay. If the price changes, we will give you at least 30 days' notice before the new price applies to your next renewal, and you may cancel before then.
2.3 What is included
The program page describes what the program includes: lessons, live sessions, a community, templates, calendar events, feedback, or other content. Content may be added, updated, replaced or retired over time, and live events may be rescheduled. Access to the content requires a Growi account and an internet connection. Some content is streamed and cannot be downloaded.
2.4 Personal use only
Your membership is for you alone. You may not share your login, share or resell access, record or redistribute program content, post it publicly, or use it to build a competing product. Growi may end a membership that is shared or used in breach of these rules without a refund.
3. Payment
3.1 Web purchases
Payments made on growi.io are processed by Whop, Inc., the merchant of record for web purchases, and its payment partners. You authorize Whop to store your payment method and charge it for the first payment, for each 30-day renewal and for any applicable tax. Your card statement shows a descriptor that includes "Growi" (for example "WHOP*GROWI"). Whop also offers its own resolution process for payment problems; using it does not change these Program Terms, and we ask you to contact us first (Section 5.5) because we can usually fix a problem faster.
3.2 In-app purchases
Purchases made inside the Growi iOS or Android app are processed by Apple or Google through their in-app purchase systems. Apple or Google, not Growi, charges your account, and their terms govern billing, renewal and refunds for those purchases. Prices in the app may differ from prices on the web. Manage or cancel an in-app membership in your Apple ID or Google Play subscription settings. Deleting the app or your Growi account does not cancel an app-store subscription. The Terms of Service also apply to the app.
3.3 Taxes and currency
Prices are in U.S. dollars unless shown otherwise. Sales tax, VAT or GST is added where required based on the billing address or location you provide. Currency conversion and foreign-transaction fees charged by your bank are your responsibility.
3.4 Promotions
Promo codes, discounts and trial periods apply only as described when offered, may be limited to new members, and may be withdrawn at any time. A discounted first period renews at the full price unless the offer says otherwise.
3.5 Failed payments
If a renewal payment fails, the payment processor may retry it and we may suspend access until it succeeds. If the retries fail, your membership ends when the processor deactivates it. You can rejoin by paying again.
4. Cancelling
You can cancel a web membership at any time from your program page in Growi (the "Your membership" card) or by emailing [email protected] from the email address on your Growi account. An emailed cancellation is effective from the moment it reaches us, not from the time we reply, and we confirm it by email, normally within one business day. Cancellation stops future charges. It takes effect at the end of the 30-day period you have already paid for; you keep access until then, and that period is not refunded in whole or in part, except as Section 5 provides. Cancel an in-app membership through Apple or Google at least 24 hours before it renews.
Leaving a program's community, deleting the app, or removing your payment method does not cancel the membership. Only the steps above do.
5. Refunds and the right of withdrawal
5.1 Payments are final once you have used the program
Paid Programs are delivered online and are available to you as soon as you pay. Once you have used a Paid Program in a billing period (for example opened a lesson, viewed a download, posted in the community or attended a live session), the payment for that billing period is final and non-refundable, except where the Refund & Cancellation Policy, Section 5.2 or the law requires otherwise. Renewal payments are likewise non-refundable once the renewed period has started and you have used the program in it. Not using a membership you paid for does not by itself entitle you to a refund.
5.2 Right of withdrawal (EU, UK and similar laws)
If you live somewhere that gives consumers a right to withdraw from a distance contract within 14 days (including the EU and the UK), you may cancel within 14 days of your purchase by emailing [email protected]. By ticking the box at checkout you ask us to start providing the program immediately, during the 14-day period. If you then withdraw, we may keep a proportionate amount for the days of access you had and will refund the rest. If you have not used any part of the program, we refund the payment in full. This right applies to the first purchase, not to renewals you could have cancelled under Section 4.
5.3 When we will refund
We will refund a charge that was duplicated, that was made in error by us, or that the law requires us to refund. If Growi permanently discontinues a Paid Program before the end of a period you paid for, we will refund the unused part of that period. We may also refund a payment as a courtesy in other cases; a courtesy refund does not create a right to a refund in the future.
5.4 In-app purchases
Refunds for purchases made through Apple or Google are decided by Apple or Google under their policies. Request them through the app store, not from Growi. If Apple or Google refunds a purchase, your access ends.
5.5 Before you dispute a charge
If you think a charge is wrong, please email [email protected] first and give us 10 business days to look into it. Most billing questions are resolved within a day or two, and we can usually fix a problem faster than a bank dispute can. If a chargeback is filed on a payment for a period in which you used the program, we may suspend your access to the program while the dispute is open and will give the payment processor and card network the records described in Section 1 and Section 8 (your checkout consent, the disclosures you were shown, your payment history and your access logs). Access is restored if the dispute is resolved in Growi's favor.
6. No guarantee of results or earnings
Paid Programs teach skills, share experience and provide tools and community. They are educational. Growi makes no promise that you will earn any amount of money, gain followers, land brand deals, grow sales, or achieve any other result by joining a program. Any earnings, income, follower counts, deal values or results mentioned in a program, on a sales page, in testimonials or in marketing are individual results, not a promise of what you will achieve. Results depend on factors outside our control, including your effort, skill, niche, timing, platform algorithms and market conditions. Income from creator work takes time and is not guaranteed; many members earn little or nothing, and you should not join expecting a particular return.
Program content is not legal, tax, financial, accounting, medical or other professional advice. Decisions you make based on it are your own.
7. Community rules and your content
Many Paid Programs include a community, forum, calendar or chat. When you take part you agree to be respectful, to keep other members' content and personal information inside the community, to follow the program host's rules and the Terms of Service, and not to promote competing programs, spam, harass, or share anything unlawful. Growi and the program host may remove content and remove members who break these rules, without refund.
You own what you post. You grant Growi and the program host a non-exclusive, royalty-free license to host, display and share your posts within the program and to use anonymized or aggregated activity to improve the program. You may ask us to delete your posts when you leave; copies quoted by other members may remain.
8. Intellectual property and records
All program content (videos, lessons, templates, workbooks, recordings, text, design and software) belongs to Growi or the program host and is protected by copyright and other laws. You may use it only for your own learning while you are a member. You may not copy, record, screenshot for redistribution, translate, sell, share or create derivative works from it. We may use digital watermarks and access logs to detect unauthorized sharing.
Growi keeps records of your membership: the consent you gave at checkout, the price and disclosures you were shown, every payment, renewal, refund and dispute event, and when you opened the program, viewed lessons, watched videos and attended events. We keep these records for as long as needed to operate the program, defend payment disputes and meet legal obligations, as described in the Privacy Policy.
9. Referral program
Some Paid Programs let members earn a commission by referring new members through a personal referral link. Where offered, the rules are:
- A referral counts when a new member joins through your link and the join is attributed to you by the Services. Self-referrals, referrals of existing members, and referrals obtained through spam, paid ads using Growi's trademarks, coupon sites or misleading claims do not count.
- Unless the program page says otherwise, the commission is 20% of each payment the referred member makes, after any tax, for the referred member's first 12 months. A commission is cancelled if the payment it relates to is refunded or reversed.
- Commissions are held for 30 days after each payment and are cancelled if the payment is refunded, disputed or reversed in that time. A commission already paid out on a payment that is later reversed may be offset against future commissions.
- Commissions are paid to your Whop account, so you need a Whop account with identity verification to receive them. Commissions for members who do not yet have a Whop account are held until they add one.
- You must disclose that you earn a commission when you share your link, as the FTC Endorsement Guides require. We may change or end the referral program at any time, honoring commissions earned before the change.
10. Changes, suspension and ending a program
We may update program content, change the schedule of live events, and replace or retire parts of a program. We may suspend or end your membership without refund if you breach these Program Terms or the Terms of Service, if a payment is charged back, or if your account is closed. If we discontinue a program entirely, we will give notice, stop future charges and refund the unused part of any period already paid for.
We may change these Program Terms by posting a new version with a new version date and giving at least 30 days' notice for material changes. Changes apply from your next renewal. If you do not agree, cancel before the renewal.
11. Disclaimers and liability
Paid Programs are provided "as is." The disclaimers, limitation of liability, indemnification and governing-law sections of the Terms of Service apply to Paid Programs. For Paid Programs, Growi's total liability is limited to the amount you paid for the program in the 12 months before the claim.
12. Contact
Billing, cancellations and legal notices: [email protected]. Program questions: [email protected].