1. Summary
- Subscriptions renew automatically until you cancel. Cancelling stops future charges and takes effect at the end of the period you have paid for.
- Subscription charges are non-refundable once processed. There are no partial, prorated or unused-time refunds.
- Paid program payments are final once you have used the program in that billing period. EU and UK buyers have a 14-day right of withdrawal on the first purchase, with a proportionate charge for days of access used.
- Usage charges (SMS, email verification, AI reports, credits) are non-refundable once used.
- Poor results are not grounds for a refund. Growi does not guarantee sales, applicants, views or earnings.
- Billing errors: tell us within 30 days and we will fix them.
- Before a chargeback: contact [email protected] and give us 10 business days.
- A signed enterprise agreement or Order with different refund terms overrides this policy.
2. Who this applies to
This Refund & Cancellation Policy is part of the Terms of Service and applies to every payment made to Growi, Inc.: brand subscription plans and add-ons, creator subscriptions, marketplace and application fees, prepaid credits, usage charges, and paid programs, courses and digital content governed by the Paid Programs & Digital Content Terms. It does not apply to amounts a brand pays to creators (commissions and payouts), which are governed by the campaign terms, or to purchases made through the Apple App Store or Google Play, which are governed by Apple's and Google's refund policies.
3. Subscriptions, trials and auto-renewal
3.1 Renewal
Every paid plan, add-on and membership renews automatically at the end of its billing period (every 30 days, monthly or annual, as shown at checkout) for a period of the same length, at the then-current price, charged to your stored payment method. We disclose the price, period and renewal before you subscribe, and we notify you at least 30 days before any price increase.
3.2 Cancelling
Brand plans: cancel at any time in your billing settings or by emailing [email protected] from the address on the account. Paid program memberships bought on the web: cancel from your program page in Growi or email [email protected] from the address on your account; an emailed cancellation is effective when it reaches us. Subscriptions bought in the app: cancel through Apple or Google. Cancellation stops the next charge and takes effect at the end of the current billing period. You keep access until then. Downgrading to a lower plan also takes effect at the end of the current period.
3.3 No partial refunds
Subscription charges are final once processed. We do not issue partial-period, prorated, unused-time or retroactive refunds, including when you forget to cancel, did not use the service, cancel the day after a renewal, or added team members or features you did not use. Annual plans are a 12-month commitment and are not refunded if cancelled early.
3.4 Free trials
If your plan starts with a free trial, the paid plan starts automatically when the trial ends and your payment method is charged, unless you cancel before the trial ends. Trial conversions are not refundable.
3.5 Courtesy refunds
We may, at our discretion, issue a full or partial refund as a courtesy. A courtesy refund does not change this policy and does not create a right to future refunds.
4. Non-refundable fees
The following are never refundable except as the law requires:
- Setup, onboarding, migration, implementation, custom-work and consulting fees once work has begun.
- Usage charges once consumed: SMS messages sent, email addresses verified, AI reports generated, API or assistant credits used.
- Prepaid credit packs after the first credit is used; unused credits expire as stated at purchase and have no cash value.
- Creator application, participation and marketplace fees once the application has been submitted or the opportunity made available.
- Payout, processing, currency-conversion and network fees.
- Purchases made through resellers, agencies or partners, which are governed by that party's terms.
5. Paid programs, courses and digital content
Paid programs are available online as soon as you pay. Once you have used a program in a billing period (opened a lesson, viewed a download, posted in the community or attended a live session), the payment for that period is final. Renewal payments are final once the renewed period starts and you have used the program in it. If you live in the EU, the UK or another place with a statutory right of withdrawal, you may cancel within 14 days of the first purchase by emailing [email protected]; we may keep a proportionate amount for the days of access you used and refund the rest, and we refund in full if you did not use the program. The full rules, including the referral program, are in the Paid Programs & Digital Content Terms.
If Growi permanently discontinues a program, we refund the unused part of the period you paid for. If we remove you from a program for breaking its rules, no refund is due.
Programs bought inside the Growi app through Apple or Google must be cancelled and refunded through Apple or Google. Growi cannot issue refunds for app-store purchases.
6. No performance-based refunds
Growi provides software and content. We do not guarantee that a campaign will attract creators, that creators will post, that posts will get views, that links or codes will generate sales, that attribution will match another tool's numbers, that AI output will be correct, or that a program will produce income. Disappointing results, a change in your business, a connected platform's policy change, or a creator's non-performance do not create a right to a refund, credit, chargeback, fee reduction or damages.
7. Billing errors and chargebacks
7.1 Report errors within 30 days
If you believe a charge is wrong (duplicate, wrong amount, charged after cancellation, unrecognized), email [email protected] within 30 days of the charge with the date, amount and account email. We will investigate and correct genuine errors, usually within a few business days. We may not be able to investigate a charge reported more than 30 days after it was made.
7.2 Contact us before filing a chargeback
Please contact us and allow 10 business days for resolution before disputing a charge with your bank, card issuer, Apple or Google. Almost every issue is faster to fix with us directly, and a bank dispute can take months.
7.3 If a chargeback is filed
If a charge you authorized, or a charge for a service or content you used, is disputed with your bank, we may:
- suspend access to the program or feature the charge paid for while the dispute is open;
- submit evidence to the payment processor and card network, including your acceptance of these terms, the price and renewal disclosure you were shown, payment and renewal history, login and access logs, and lesson and content views.
Access is restored if the dispute is resolved in Growi's favor.
8. How to request a refund or cancellation
Email [email protected] from the address on your account with your name, the organization or program, the charge date and amount, and the reason. Cancellations are confirmed by email. Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank. We cannot refund to a different card or by another method.
9. Enterprise and custom agreements
If you have signed an enterprise agreement, order form or statement of work with Growi, its payment, termination and refund terms apply instead of this policy where they differ.
10. Changes
We may update this policy. The version in effect when a charge is made governs that charge. Material changes are announced at least 30 days before they take effect and apply to charges after that date.
11. Contact
Billing and legal: [email protected]